I was looking through the program for an upcoming cloud computing conference and noted a number of sessions devoted to negotiating contracts and service level agreements (SLAs) with cloud providers.

The cloud uptime debate rumbles on with Hewlett Packard promising their Cloud Object storage service will have at least 99.95% availability, with customers receiving service credits if it’s down. The ...

James has more than a decade of experience as a tech journalist, writer and editor, and served as Editor in Chief of TechForge Media between 2017 and 2021. James was named as one of the top 20 UK ...

An interagency working group is putting together a catalog of service level agreement metrics that all federal agencies could use for commercial cloud contracts. Contracts DISA DOD When the Government ...

Santa Clara, Calif.-based OpSource said the new SLA is raising the bar and is a step toward mainstream cloud adoption. The launch of the SLA comes as the OpSource Cloud officially comes out of public ...

Service level agreements in the cloud computing market are skewed in the favor of providers, can be difficult for customers to decipher and in some cases are rigid and non-negotiable. Those are some ...

You’ve probably seen a hundred-or even a thousand-articles criticizing cloud computing Service Level Agreements (SLAs). A common example in those articles is the putatively low Amazon Web Services SLA ...

Those cloud computing service level agreements are getting better all the time and that's good news for enterprise customers. 3Tera, which offers cloud software and services, unveiled a 99.999 ...

Gartner analyst says cloud market leader AWS also has one of the worst SLAs, but HP's new offering is giving it a run for its money Amazon Web Services, which Gartner recently named a market leader in ...

Researchers in the School of Management have developed a new algorithm that cloud computing service providers can use to establish pricing and allocate resources. Forthcoming in Information Systems ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. There’s all kinds of research being done on cloud ...

Over the past year, the IT world has seemingly fallen head over heels for the cloud. Cloud computing has great potential in terms of collaboration and efficiency, and it’s already delivering strong ...